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Service Desk

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Support

Your Support Options

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Our Approach

Hosting365 believe that the customer experience is paramount to our success since the company was founded. We provide 24x7 access to skilled technicians, and give all customers escalation contact sheets right up to the company owner

Customer Charter

Our internal customer charter is part of all staff training and reiterates Hosting365's commitment as an organisation to be customer facing at all times and build upon customer successes.

Support SLA

All customers can avail of our 24x7 support SLA. This means that we will be available at all times day or night. This SLA commits to dealing with all queries within 30 minutes and escalating internally technical issues required more specialist engineering resources.

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